Shipping & returns

The terms below match our Shopify settings exactly. If the two ever disagree, the policy in Shopify is the one that governs your order.

Shipping

Free shipping on US orders of $45 or more. Below $45 a flat Standard rate of $6.25 applies. It is the order total that decides this, not the item: all but one of the products in the shop are priced below the threshold, so a single refill or a single bag pack ships at the flat rate unless the rest of the basket carries the order over it.

United States only. We do not currently ship outside the US, and checkout will not accept an international address.

Handling time: 1–2 business days. Orders placed on a weekend or holiday are processed on the next business day. Handling time is the window before the parcel is handed to the carrier; transit time is on top of it.

Where it ships from. One answer now. Every item — the bags, the oxygen absorbers, the sealer and the sets — is assembled from our own wholesale stock, held here, and packed and shipped by us. We previously resold a supplier's boxed set that shipped directly from them, so an order could arrive as two parcels; that product has been discontinued and no order splits any more.

Tracking. Shopify emails your tracking number to the address on the order as soon as the shipment is created. If it hasn't arrived, check your spam folder before contacting us.

Returns

30 days. You have 30 days from receiving your item to request a return. The item must be in the same condition you received it — unused, in its original packaging — and you'll need the receipt or proof of purchase.

How to start one. Email support@sublimepantry.com before sending anything back. If the return is accepted we'll send a return shipping label and instructions. Items sent back without requesting a return first cannot be accepted.

Damaged or wrong item. Inspect your order when it arrives and contact us immediately if anything is defective, damaged, or not what you ordered, so we can make it right.

Refunds. Once we receive and inspect the return we'll tell you whether it was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take longer to post it.